F.R CLOTHIERS — MADE TO MEASURE (MTM) TERMS OF SERVICE

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1. WHAT MADE TO MEASURE IS

Made to Measure (MTM) is our full bespoke process, built for customers who want a more involved fitting journey than Made to Order (MTO) — including where your body shape is expected to change during the process, or where you're after a fit style outside of what MTO offers (such as a more tailored, non-standard cut).

2. MEASUREMENTS

All MTM measurements are taken in person by one of our tailors.

3. TURNAROUND TIME

MTM garments take 10–12 weeks from your initial consultation to completion. This timeframe reflects the multiple fitting appointments involved in the MTM process and may vary depending on appointment availability and the complexity of your garment.

4. FIT, ALTERATIONS & REFITS

Your MTM price includes one to two fitting appointments. Alterations arising from those fitting appointments — refining the fit of your garment to your body as measured — are included in your price at no extra cost.

If, between your original measurement and your fitting appointments, you experience a substantial change in body composition (for example, significant weight loss, weight gain, or a change resulting from exercise or training) such that the garment no longer reflects your current body, this falls outside your included fitting appointments. In this case, further alterations — or, where the garment can no longer be reasonably altered, a remake — will incur an additional charge.

Additional fitting appointments beyond those included in your price will also incur an additional charge.

5. FABRIC, ORDER CONFIRMATION & PAYMENT

Once payment is made, your garment is ordered and construction begins. There is a short window after payment during which a change of fabric choice may be accommodated — ask us for the current timeframe. Once your order has been processed, fabric and specification changes can no longer be made.

6. IF SOMETHING IS WRONG

If your finished garment does not match the specifications agreed and confirmed during your fitting appointments, we will remake or correct the garment to the agreed specifications at no additional cost to you.

7. CANCELLATIONS

Once payment has been made and your order has been processed, it cannot be cancelled or refunded, except as required under the Australian Consumer Law.

8. LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy conferred on you under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded, restricted or modified.

Where your garment or our services fail to meet a consumer guarantee under the ACL, you are entitled to the remedies available to you under the ACL, which may include repair, replacement, resupply, refund, or compensation for reasonably foreseeable loss, depending on the nature of the failure.

To the extent permitted by law, F.R Clothiers is not liable for any indirect, special or consequential loss (including loss of profit, loss of opportunity, or loss arising from a missed event) arising from or in connection with your order, except to the extent such liability cannot be excluded under the ACL.


10. CONTACT

Questions about your order or these terms can be directed to:
F.R Clothiers

Info@frclothiers.com.au

635 Bridge Rd Richmond, 3121